Refund policy

Rich Lash University's Money-Back Guarantee for Client Success Policy

Hey Future Lash Pro!

Welcome to Rich Lash University, where your journey to becoming a sought-after lash artist begins. We're not just about giving you the skills; we're about equipping you for success. That's why when you enroll with us, you're not just signing up for a course; you're unlocking a treasure chest: our Money Maker Lash Kit, a comfy Eyelash Bed, a top-notch Eyelash Lamp, the coziest Eyelash Pillow, and a Training Tripod. And guess what? We ship all these goodies to your doorstep after your order is finalized. Exciting, right?

Our Promise to You

We're all in on your success. We've crafted our curriculum and resources to ensure you're client-ready in no time. But we understand that sometimes, life doesn't go according to plan. That's where our unique guarantee comes into play.

Here's Our Offer:

If you find yourself unable to secure your first client within 30 days of completing our program and considering the absence of returns on digital products, we're here to assist. Yes, you heard it correctly. We provide a money-back guarantee.

What You Need to Do:

  1. Engage Fully: Attend all sessions, complete all assignments, and use your Money Maker Lash Kit to practice.
  2. Reach Out: If you're hitting roadblocks, our doors (and inboxes) are always open. We're here to guide, mentor, and cheer you on.
  3. Document Your Journey: Keep a log of your practices, any promotional efforts you make, and interactions with potential clients.

If Things Don't Pan Out:

Just show us you've done the legwork:

  • A completion certificate of our course.
  • Your practice log and any promotional efforts.
  • A Detailed Note on Your Client Approach: Describe in detail how you approached potential clients during your 30-day period. Include your client outreach strategy, such as identifying your target audience, marketing channels used, promotional efforts, communication approach, educational outreach, follow-up strategies, successes, challenges faced, lessons learned, and any adjustments made.
  • Additionally, upon contacting our support team to request a refund, you will receive a form to complete regarding your client approach efforts.

Exclusions:

  • Shipping Costs: Please note that the initial shipping costs are non-refundable.
  • Digital Resources: Access to any digital resources, including online coursework and downloadable materials, will be revoked upon the processing of the refund.
  • Product Costs: Due to the nature of our products (eyelash products), there are no returns accepted. If you received physical products as part of your enrollment, a deduction for the cost of these products will be applied to your refund amount.

Refund Process:

Every refund request is handled on a case-by-case basis to ensure fairness and satisfaction for all parties involved.

Legal Binding:

By enrolling in our program and agreeing to these terms, you acknowledge that this policy is legally binding.

Ready to Start?

Join us at Rich Lash University. Let's turn your dreams into reality, one lash at a time. And remember, we're not just offering you a course; we're promising you a future. So, let's make it a fabulous one!